1. Introduction

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VETIC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [vetic.sa] (the "Site") or use our services, including our energy consumption monitoring app and our electrical hardware products (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

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We may collect personal information from you in various ways, such as when you visit our Site, create an account, place an order, or interact with our Services. The types of personal information we may collect include:

2.1 Contact Information:

Your name, email address, phone number, and postal address.
 2.2 Account Information:

Your username, password, and other credentials used to access our Services.
 2.3 Payment Information: Credit card number or other payment details, billing address, and transaction history.

2.4 Device and Usage Information:

 Information about your device and how you use our Services, including your IP address, browser type, operating system, and usage patterns.

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3. How We Use Your Information

We may use the information we collect for various purposes, including to:

- Provide, maintain, and improve our Services
- Process transactions and send transaction confirmations.
- Respond to your inquiries, comments, or requests.
- Send administrative information, such as updates on policies or security alerts.

- Personalize your experience on our Site and tailor content and offers to you.

 

4.Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, but only if those parties agree to keep this information confidential.

 

5.Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

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6.Your Choices

You can review and change your personal information by logging into your account on our Site. You may also send us an email at info@vetic.sa to request access, correction, or deletion of any personal information that you have provided to us.

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7.Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on this page with an updated effective date.

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9. Customer's Energy Consumption Data

In the course of using our Energy Consumption Monitoring App, we collect and process data related to your energy consumption. This data is essential for providing you with accurate insights into your energy usage patterns. Here’s how we handle your energy consumption data:

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9.1 Collection and Processing

We collect detailed energy consumption data, including but not limited to, the amount of electricity used, sources of energy (grid power, solar power, battery backup), and the duration of usage. This information is collected at various intervals, such as yearly, monthly, weekly, daily, hourly, and every 15 minutes or 1 minute, depending on the data provided by your Vue Utility Connect Energy Monitoring Device.

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9.2 Use of Energy Consumption Data

We use your energy consumption data solely for the purpose of providing you with insights into your energy usage. This data allows us to generate reports and visualizations, enabling you to understand your electricity consumption patterns better. The data helps you make informed decisions regarding energy conservation and efficiency.

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9.3 Data Security

We understand the sensitive nature of your energy consumption data. Therefore, we employ robust security measures to protect it. Access to this data is restricted to authorized personnel only. We do not share this information with third parties unless required by law or with your explicit consent.

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9.4 Data Retention

We retain your energy consumption data for a specific period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After this period, your data will be securely deleted from our systems.

By using our Energy Consumption Monitoring App, you consent to the collection, processing, and use of your energy consumption data as described in this Privacy Policy.

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10. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to VETIC or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

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11. Cookies

VETIC uses "Cookies" to identify the areas of our website/app that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website/app correctly or at all. We never place Personally Identifiable Information in Cookies

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12.Governing Law

This Privacy Policy is governed by the laws of Saudi Arabia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework. The laws of Saudi Arabia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws. By using VETIC or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website/app, or use our services. Continued use of the website/app, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

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13.Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our VETIC, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

 

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@vetic.sa / 920010964.

Thank you for trusting VETIC with your information.